On-Site Commercial Services |
| Service |
In Store |
On Site |
Includes |
Excludes |
| End User Hardware/Software Support |
X |
$55/ Hr |
Minimum one hour of computer hardware/software support. Includes installation, configuration, and troubleshooting of operating systems (Mac OS X, Windows 9x/2000/XP/Vista) and application software (Microsoft Office, Lotus SmartSuite, Quickbooks) Includes installation, diagnosis, and repair of hardware devices (memory, expansion cards, CPU/Motherboards). *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!* *Travel included for on-site service! |
The cost of hardware and software. |
| Network Infrastructure Support |
X |
$65/ Hr |
Minimum one hour of network/communication hardware support. Includes installation, configuration, and troubleshooting of network devices such as hubs, switches, bridges, routers, etc. *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!* *Travel included for on-site service! |
The cost of hardware. |
| Server Systems Support |
X |
$65/ Hr |
Minimum one hour of server hardware/software support. Includes installation, configuration, and troubleshooting of server operating systems (Mac OS X Server, Microsoft NT/2000/2003 Server, Novell Netware Server). Includes installation, configuration, and troubleshooting of server network services (TCP/IP, DNS, DHCP, IIS, Active Directory, Exchange). Includes server hardware installation, diagnosis, and repair (memory, expansion cards, RAID, NAS). *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!* *Travel included for on-site service! |
The cost of hardware and software. |
In-Store Commercial Services |
| Service |
In Store |
On Site |
Includes |
Excludes |
Operating System Repair |
$45/ Hr |
X |
Minimum one hour of operating system diagnosis and repair. Includes installation of additional hardware to boost operating system performance. *!IF NECESSARY!* *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!* *Free pickup and delivery! |
The cost of additional hardware. |
Operating System Installation |
$85/ Flat Rate |
X |
Installation of replacement hard drive. *!IF NECESSARY!* Installation of ONE operating system. Includes installation of service packs, critical updates, and hardware drivers. *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!* *Free pickup and delivery! |
The cost of replacement hard drive, operating system, data recovery, application installation.
WE ARE NOT RESPONSIBLE FOR YOUR DATA. PLEASE BACK UP YOUR SYSTEM REGULARLY!!! |
Full System Restore |
$115/ Flat Rate |
X |
Recovery of data files (documents, pictures, videos, internet favorites, and desktop items). *!IF POSSIBLE!* Installation of replacement hard drive. *!IF NECESSARY!* Installation of ONE operating system with all updates and drivers. Installation of up to three additional applications and one software suite such as Microsoft Office. *! MUST PROVIDE ORIGINAL LICENSE & CDs!* *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!* *Free pickup and delivery! |
The cost of replacement hard drive, operating system, additional applications.
WE ARE NOT RESPONSIBLE FOR YOUR DATA. PLEASE BACK UP YOUR SYSTEM REGULARLY!!! |
Application Software Installation |
$45/ Hr |
X |
Minimum one hour of application software installation. Includes up to three applications (Norton, McAfee, etc) and one software suite (Microsoft Office, Lotus SmartSuite, etc). *! MUST PROVIDE ORIGINAL LICENSE & CDs!* *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!* *Free pickup and delivery! |
The cost of application software. |
Malicious Software Removal |
$45/ Hr |
X |
Minimum one hour of spyware, malware, and virus detection and removal. Ensure all security and virus protection programs are up-to-date and working correctly. Install latest operating system security updates. *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!* *Free pickup and delivery! |
The cost of virus protection programs. |
Other Commercial Services |
| Service |
In Store |
On Site |
Includes |
Excludes |
| Pickup and Delivery |
*Free |
X |
*Free pickup and delivery for customers within the New Braunfels city limits. Please call for out of town pickup/delivery rates! |
The cost of the repair service and/or replacement parts. |
| Travel |
X |
*Free |
*No travel fee for customers within the New Braunfels city limits. Please call for out of town travel rates! |
The cost of the repair service and/or replacement parts. |
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