We can be your technical support when you need it!!! Reduce downtime and headaches by allowing our industry experience to make the most of your technology. To schedule an appointment today please call (830) 515-7701 or Email us! Phone and email consultations are free!
Note: Commercial rates apply to businesses with 5+ employees or computer users. Small/Home business owners with less than 5 employees may enjoy residential rates.
On-Site Commercial Services |
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| Service | In Store | On Site | Includes | Excludes |
| End User Hardware/Software Support | X | $55/ Hr | Minimum one hour of computer hardware/software support. Includes installation, configuration, and troubleshooting of operating systems (Mac OS X, Windows 9x/2000/XP/Vista) and application software (Microsoft Office, Lotus SmartSuite, Quickbooks) Includes installation, diagnosis, and repair of hardware devices (memory, expansion cards, CPU/Motherboards). *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!**Travel included for on-site service! | The cost of hardware and software. |
| Network Infrastructure Support | X | $65/ Hr | Minimum one hour of network/communication hardware support. Includes installation, configuration, and troubleshooting of network devices such as hubs, switches, bridges, routers, etc. *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!**Travel included for on-site service! | The cost of hardware. |
| Server Systems Support | X | $65/ Hr | Minimum one hour of server hardware/software support. Includes installation, configuration, and troubleshooting of server operating systems (Mac OS X Server, Microsoft NT/2000/2003 Server, Novell Netware Server). Includes installation, configuration, and troubleshooting of server network services (TCP/IP, DNS, DHCP, IIS, Active Directory, Exchange). Includes server hardware installation, diagnosis, and repair (memory, expansion cards, RAID, NAS). *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!**Travel included for on-site service! |
The cost of hardware and software. |
In-Store Commercial Services |
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| Service | In Store | On Site | Includes | Excludes |
| Operating System Repair |
$45/ Hr | X | Minimum one hour of operating system diagnosis and repair. Includes installation of additional hardware to boost operating system performance. *!IF NECESSARY!**!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!**Free pickup and delivery! |
The cost of additional hardware. |
| Operating System Installation |
$85/ Flat Rate | X | Installation of replacement hard drive. *!IF NECESSARY!*Installation of ONE operating system. Includes installation of service packs, critical updates, and hardware drivers.*!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!**Free pickup and delivery! |
The cost of replacement hard drive, operating system, data recovery, application installation. WE ARE NOT RESPONSIBLE FOR YOUR DATA. PLEASE BACK UP YOUR SYSTEM REGULARLY!!! |
| Full System Restore |
$115/ Flat Rate | X | Recovery of data files (documents, pictures, videos, internet favorites, and desktop items). *!IF POSSIBLE!*Installation of replacement hard drive.*!IF NECESSARY!*Installation of ONE operating system with all updates and drivers. Installation of up to three additional applications and one software suite such as Microsoft Office.*! MUST PROVIDE ORIGINAL LICENSE & CDs!**!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!**Free pickup and delivery! |
The cost of replacement hard drive, operating system, additional applications. WE ARE NOT RESPONSIBLE FOR YOUR DATA. PLEASE BACK UP YOUR SYSTEM REGULARLY!!! |
| Application Software Installation |
$45/ Hr | X | Minimum one hour of application software installation. Includes up to three applications (Norton, McAfee, etc) and one software suite (Microsoft Office, Lotus SmartSuite, etc). *! MUST PROVIDE ORIGINAL LICENSE & CDs!**!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!**Free pickup and delivery! |
The cost of application software. |
| Malicious Software Removal |
$45/ Hr | X | Minimum one hour of spyware, malware, and virus detection and removal. Ensure all security and virus protection programs are up-to-date and working correctly. Install latest operating system security updates. *!PRIORITY GIVEN TO COMMERCIAL CUSTOMERS!**Free pickup and delivery! |
The cost of virus protection programs. |
Other Commercial Services |
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| Service | In Store | On Site | Includes | Excludes |
| Pickup and Delivery | *Free | X | *Free pickup and delivery for customers within the New Braunfels city limits. Please call for out of town pickup/delivery rates! | The cost of the repair service and/or replacement parts. |
| Travel | X | *Free | *No travel fee for customers within the New Braunfels city limits. Please call for out of town travel rates! | The cost of the repair service and/or replacement parts. |
